Registration Administrator

Background

The International Diabetes Federation organizes the biennial World Diabetes Congress, the premier international diabetes congress, attracting 15,000 delegates from more than 160 countries.  The next congress will be held in Melbourne in December 2013. The congress unites the global diabetes community, providing an essential forum for the dissemination and promotion of leading scientific advances and knowledge on practical aspects related to diabetes care, education and advocacy.

This post will be located within the Congress department and line managed by the Congress Manager. The post holder will coordinate the registration process of the World Diabetes Congress in order to have efficient registration. The Registration Administrator will join a multinational staff of around 35 at IDF’s Brussels Executive Office and work closely with 7 regional offices, member associations, board members and expert volunteers.

This is a 15 months contract starting on November 1, 2012 and ending on January 31, 2014

Principal Responsibilities

  • Coordinate the development of the online pre-registration process:
    • assists in the development of the pages of the congress website devoted to online registration in cooperation with the IT provider and website designer
    • develops templates for standardized communication such as confirmation, and all correspondence with registrants
    • processes daily incoming group and individual registrations
    • schedules exhibitors and group badge pickup
    • monitors trends and statistics
    • processes reports
    • drafts registration rate structure for the upcoming congress
       
  • Coordinate on-site registration:
    • trains and supervises on-site registration staff
    • coordinates issuing of certificates of attendance
    • handles registration queries and complaints 
       
  • Coordinate post-congress activities:
    • ensures timely and accurate post-congress payments handling
    • ensures detailed and accurate documentation of registration related matters   

Essential Skills and Competences:

  • 2 years of experience in a related position
  • Excellent organizational skills
  • Able to cope with a constant flow of registrations
  • Able to work in a multi-cultural setting
  • Diplomatic skills and customer focus
  • Commitment to IDF mission and values

How to apply

Interested applicants should submit a CV, a motivational letter and salary expectations by email to hr@idf.org marked ‘Registration Administrator’ by August 31, 2012.